Description
This package is a comprehensive “service protection plan” rather than a single installation task, designed to provide a fallback solution for various unexpected issues that may arise during the entire delivery and installation process. It covers all large appliance categories involved in the delivery and installation. This “Peace‑of‑Mind” add‑on is a fixed‑price optional service, collected together with the product deposit at the time of order. This fee is fixed and does not vary with subsequent custom service adjustments, giving you clear cost expectations. Its core value lies in overlaying multiple protection guarantees on top of the standard and custom services, giving you greater control and confidence throughout the transaction.
The “Peace‑of‑Mind” package includes the following specific entitlements: First, Punctuality Guarantee: if the delivery and installation service is delayed by more than 24 hours beyond the scheduled date for reasons attributable to us (excluding force majeure), we will compensate you as a percentage of the contract amount. Second, Cosmetic Damage Coverage: if upon unboxing inspection, obvious scratches, dents, or glass breakage caused by transport (not customer responsibility) are found, we will handle the return/exchange communication with the seller and bear all costs of the second delivery and installation. Third, Installation Damage Compensation: if our installation error (e.g., drilling into a water pipe, miswiring causing device burnout) damages the appliance or your property, we will cover the repair or compensation through our third‑party liability insurance, up to the maximum amount specified in the agreement.
Fourth, Pipe Leakage Protection: within 30 days after installation, if a water pipe connection made by us develops a slow seepage that damages cabinetry or flooring, we will repair the leak and bear reasonable repair costs for water damage (subject to proper documentation). Fifth, Free Return Visits: within one year, if you need our technician to return for minor repositioning or reconnection due to your own reasons (e.g., furniture rearrangement, adding new appliances), we provide two free return visits (only charging for necessary accessories). Through the “Peace‑of‑Mind” package, we turn vague promises into clear benefit lists, so when choosing our customised services, you have more peace of mind and less worry.
